Holy crap!!

quote:
Originally posted by traxor

quote:
Originally posted by msg_plus_freak
No aria said "sorry this is not part of our warranty. You should of checked the psu!"
They can't say that to you, you shouldn't have to check the PSU before you start a computer

They most likely meant check the PSU if it is in the right setting!!!! Some PSU's can run on 220V or on 120V depending in which country and thus on what kind of power grid you are... Just as -dt- said:

quote:
Originally posted by -dt-
hahaha you didnt have the red switch on the back switched the right way for your country?

If that is something you did not do, than it is quite possible that the warrenty indeed doesn't cover that as it is your own fault.

----

quote:
Originally posted by msg_plus_freak
I plugged it in and i switched it on and it sparked inside the psu. looked in side part is fried.

1) opening the computer case often violates the warrenty.
2) opening the PSU voids the warrenty for sure!!!!

----

quote:
Originally posted by Madman
Edit: If it came with no instructions then you can complain because most people wont know about the voltage changeing switch

Although correct, complaining doesn't mean they must replace the broken part. I'm not even sure if they legally must provide instructions.

----

About the "no instructions": It could be well possible that somewhere on their site there is a general instructions page which clearly states that you need to check the voltage switch on such switchable PSU's before turning on the PC. This page could also be a small print when you ordered the PC. Or it could be on your HDD (yes, I know that's kind of stupid, but it often happens)... All this just to say that many times there are instructions given one way or the other, it is only that many people overlook them. They might even simply put a small text saying "computer sold as-is" meaning you only get what you see and if you buy it, you agree with that. The question if all this is "correct" and user-friendly or not doesn't matter.

(on a personal note: I wouldn't buy ANY computer, no matter what price, if it doesn't come with a full mobo manual and other original manuals of the manufacture, unless I'm 500% certain I know exactly what type of components they've used and where to find the original manuals for them)

----

quote:
Originally posted by multimillion2k

quote:
Originally posted by msg_plus_freak
How would you tell if any of the components/motherbaord is fried?
Generally if you've fried something you can smell a bit of burning (a bit like when you put a cd into the microwave) and you might see some carbon residue around the burnt area (black powder).

A chip is often already 'fried' without any visual indication. A chip doesn't need much to fry. In most cases you see (and smell) absolutely nothing on broken mobo's.

eg: it only takes a very tiny scratch on the surface or an interruption on one of the layers of the mobo to brake it. If this happens in one of the layers inbetween (a mobo often consists of multiple layers) you even wouldn't see it under the magnifying glass.

----

Some interesting stuff (note that these are very common things and many companies have more or less the same terms)

quote:
http://www.aria.co.uk/Terms.asp

Format of the contract
vii) Aria Technology Ltd gives no assurance as to the mutual compatibility of components sold on any single invoice. It is the responsibility of the buyer to ensure that the goods purchased are suitable for the purpose intended. Advice sought by the customer from the Company in this respect may be given but cannot be relied upon by the customer or guaranteed by the Company unless the Company has access to the working system and the ability to carry out a full inspection of any software or operating system.

Delivery
ix) Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as “UNCHECKED”. Failure to do so may affect any warranty claims that you make thereafter.

Your right of cancellation
1) You have the right to cancel the contract at any time up to the end of 7 working days after you receive the goods (see below).
2) To exercise your right of cancellation, you must give written notice to the Supplier by hand, post or via email to cserv@aria.co.uk , giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
3) etc...

Warranty
1) All goods supplied by the Supplier are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.
2) This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier´s instructions, or any alteration or repair carried out without the Supplier´s approval.
7) Items purchased from the Bargain Basement or sold at a special price as end of line or for other reasons that prevent them from being sold as new are sold with a 30 day warranty only. These items may be second user, refurbished or discontinued stock. They may be missing drivers, manuals, cables and accessories. Packaging, if supplied, may not be in new condition. All items are tested working.
8) Any items which are returned under the warranty and are found to be in a working condition will be charged a testing fee of £10 or 10% of the value of the goods, whichever is the greater.

---------

Now, all the things said is assuming the PSU has got a voltage switch. It is a small red switch, often covered by a translucent plastic cover (see No 3 on the image):
[Image: quingu_01.jpg]

If it doesn't have that, than it most certainly is/was a faulty PSU and your are intitled to a refund or replacement (unless you've broken the warrenty).

Or it could be that the PSU doesn't have voltage switch but was not compatible with your power grid (eg: a 130V PSU on a 230V power grid). This is usually indicated by either some writing on the PSU which clearly states the needed AC power, or is indicated by a small engraving:
[Image: quingu_14.jpg]

Shoutbox

login | register | shoutbox