Thanks guys but I think we've actually handed the laptop back for her to get a "professional" to fix it.
It was still hanging when we got into the XP setup and selected anything so we reckon that there is something else going on that we don't know about. We did what we could for her, probably making it worse, but hey, what can I say?
quote:
Originally posted by Mike
Try doing this:
Start -> Run -> msconfig -> BOOT.INI -> Set Windows XP as a default boot source -> Set timeout to 1 second -> OK
This wont really get rid of the screen, but it will autoselect windows xp after one second.
We tried this but the minimum number was 3 secs and even doing that didn't help.
I'll keep this for future reference just in case we get another case of it.
Once again thanks to all for your help
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