Shoutbox

Try deleting your messenger cache, you can do this by completing the following steps after exiting Messenger fully:

quote:

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    a. Right click on the "Start" button, choose "Explore"  from the short-cut menu to open the "Windows Explorer" window.

     
    b. In the "Windows Explorer" window, goto the Folder list on the left pane and navigate to the folder C:\Documents and Settings\<Your Windows logon name>\Contacts\<Your Messenger email address>  where <Windows Logon name> is the login name you use to sign into windows and <Your Messenger email address> is the address that you use to sign into Messenger

    c.  Delete all the files that are within the <Your Messenger email address> folder.

     

    d. Right click on the "Start" button, choose "Explore"  from the short-cut menuto open the "Windows Explorer" window.

     

    e. In the "Windows Explorer" window, goto the Folder list on the left pane and navigate to the folder C:\Documents and Settings\<Your Windows logon name>\Local Settings\Application Data\Microsoft\Windows Live Contacts\<Your Messenger email address>  where <Windows Logon name> is the login name you use to sign into windows and <Your Messenger email address> is the address that you use to sign into Messenger.

    f. Delete the "real" and the "shadow" folders that are within the <Your Messenger email address> folder.           

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If you can't see the 'shadow' or hidden folders, click the Tools menu, then Options, then View tab, click 'Show hidden files or folders' and click OK