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RE: Internet Stops Recieving "Packets"
It most likely is your ISP's fault (no matter what they say), but you should perform some troubleshooting at home before you complain.
1) If your connection to the router is wireless, try to connect wired and see if it fixes the problem. If any of the other computers are connected wired, you could also try to see if those computers experience the same connection drops.
2) Remove the router and connect a single computer directly to the modem long enough to establish whether the problem still occurs or appears to have gone away.
3) Your connection likely involves a cable or DSL modem. A lot might be revealed by the state of the modem's status lights when the connection drops. Make sure to check them and mention what happens when you call the ISP.
There is no rule for whether "Received" or "Sent" bytes should be higher. It depends on what you are doing. Most people will usually receive a lot more than they send, but something like a P2P file sharing client you are running could easily turn it the other way.
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