Dane's Basic Virus Removing Procedure for Home Users:
Print this off for offline reference.
- Turn off your computer.
- Boot back up, but when you see the Windows Logo Screen, Enter safe mode (Hold F8 to get this option)
- Log in as the affected user account (in Windows XP/Vista), Just ensure that you have administrative privileges.
- Go to Start -> Run -> Type "msconfig" (in Windows XP), or press the Windows Logo Key + R (in Windows Vista)
- Select "Selective Startup" on the General Tab, and then Press Apply/OK. Select "Exit Without Restart".
- Go to Start -> Run -> type "regedit" (in Windows XP), or press the Windows Logo Key + R (in Windows Vista)
- Expand "HKEY_CURRENT_USER" -> "Software" -> "Microsoft" -> "Windows" -> "Current Version".
- Select "Run" and on the right side, confirm that all the files you see are recognizeable. Delete the ones that are not recognizeable. If you see an EXE such as "fejgra.exe" or what appears to be random letters and ".exe", Delete that. It is more than likely the virus.
- Expand "HKEY_LOCAL_MACHINE" -> "Software" -> "Microsoft" -> "Windows" -> "Current Version".
- Select "Run" and on the right side, confirm that all the files you see are recognizeable. Delete the ones that are not recognizeable. If you see an EXE such as "fejgra.exe" or what appears to be random letters and ".exe", Delete that. It is more than likely the virus.
- Go to "Start" -> "All Programs" -> "Startup" and Ensure any suspicious programs arent starting up from there.
- When you have completed all of these tasks, reboot your computer.
- Re-Run your Virus Scanner. Or, if you want a third party opinion, Visit Symantec's Norton 2008 product line website. It is the worlds most trusted antivirus solution. There is a 15-day Trialware Option.
- Remove any detections of viruses
- Reboot your computer
- Go to Start -> Run -> Type "msconfig" (in Windows XP), or press the Windows Logo Key + R (in Windows Vista)
- Select "Normal Startup" on the General Tab, and then Press Apply/OK. Select "Restart after Exit".
Let us know if this does it for you.