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RE: i cannot see my chat folders
Log Viewer cannot display unencypted logs too. No matter if she right clicks a html document and select Open with Log Viewer, or opens Log Viewer firstly and then selects a document from its folder list.
Yeah, I adviced her to decrypt the logs too. When she decrypts the logs, they can be viewed in a browser program successfully. Only the log viewer cannot display them. She sent me a file and I could open it in Log Viewer successfully. So there is no need to attach a file here.
She reset Internet Explorer's Advanced Options too but to no avail.
Thanks for your interest.
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