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O.P. RE: Cannot send an instant message
Thanks for the suggestions.
As far as I can tell, we should be able to send an instant message, whether the contacts are available or not.
We can send and receive email from the contacts, and they can see the broadcast message enter via options, so there email addresses are correct. But there doesn't seem to be a way to send an instant message.
I will try pressing Enter - it would be amazing if it were that simple, but you nenver know...
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