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How to get more & faster help on this board!
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aNILEator
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RE: How to get more & faster help on this board!
thing is people who post such questions generally don't know which version of software they have, and even telling them how to do it, generally is more hassle, although I fully endorse it
03-16-2008 11:28 PM
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foaly
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RE: How to get more & faster help on this board!
In my experience making a pull down menu that needs to be filled before
entering the form, makes people randomly choose options and that would just
make the troubleshooting part a lot harder/confusing...

Because the people that will fill in the correct and exact information are the
people that used the search function and will be the people that would include
the information anyway.

The people that make posts that didn't bother to search are the people that will
randomly push in numbers while calling techsupport until they get someone on
the phone.


This post was edited on 03-16-2008 at 11:38 PM by foaly.
03-16-2008 11:37 PM
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WDZ
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RE: How to get more & faster help on this board!
I can certainly customize the form, but I need a plan first. :p

The drop-down menus for version numbers sound good... having a text field would mean more typing for the user, and the stuff entered would probably be inconsistent or not detailed enough.

Should the version numbers be required though? In some cases the user might not know what they're running, or the versions might not matter ("not applicable").

quote:
Originally posted by .Lou
There should be a "type of problem" box as well, which would help determine the subject of the thread.
Would it just prepend a tag to the subject? What would the tags be, [help] and [bug]? lol :p
03-16-2008 11:59 PM
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Chris4
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RE: How to get more & faster help on this board!
Also WDZ, there should be a [help] button next to each field which tells them how to find the version number of each thing (WLM, MP!L, OS).
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03-17-2008 12:06 AM
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Nathan
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RE: How to get more & faster help on this board!
Would there be someway that the browser could fetch all this information automatically? Maybe patchou could start implementing it into all the future builds, something to send headers to the browsers or some shiz.
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03-17-2008 12:07 AM
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Jesus
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RE: How to get more & faster help on this board!
quote:
Originally posted by Napbree
Maybe patchou could start implementing it into all the future builds, something to send headers to the browsers or some shiz.
There's no guarantee they will post from the same pc that actually has a problem, so that would be useless IMO.
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03-17-2008 12:13 AM
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Lou
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RE: How to get more & faster help on this board!
quote:
Originally posted by Jesus
quote:
Originally posted by Napbree
Maybe patchou could start implementing it into all the future builds, something to send headers to the browsers or some shiz.
There's no guarantee they will post from the same pc that actually has a problem, so that would be useless IMO.
Not only that, but it would be a breach of privacy.
quote:
Originally posted by WDZ
Should the version numbers be required though? In some cases the user might not know what they're running, or the versions might not matter ("not applicable").

Problems are usually not related to specific builds, so if it ever comes to be needed the helper can simply ask.
quote:
Originally posted by Chris4
Also WDZ, there should be a [help] button next to each field which tells them how to find the version number of each thing (WLM, MP!L, OS).
That would a great idea, so that everybody knows what's going on.
quote:
Originally posted by john-t
That would help, i agree with you. The most common 6 problems in a drop down box.
Not exact problems though, just types of problems (i.e: Problems with webcam, problems with sending msgs, etc etc) as specific problems could very easily just link to past threads, thus becoming redundant (see search feature).

This post was edited on 03-17-2008 at 12:18 AM by Lou.
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03-17-2008 12:17 AM
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O.P. RE: How to get more & faster help on this board!
How about a JS thingy that displays:

"If you know your versions numbers CLICK HERE"

Then it shows all the boxes ect?
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03-17-2008 04:38 PM
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Chris4
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RE: How to get more & faster help on this board!
quote:
Originally posted by john-t
How about a JS thingy that displays:

"If you know your versions numbers CLICK HERE"

Then it shows all the boxes ect?
That's not user friendly, most will not understand and most will cancel. Like said above, making them required will ensure they will choose a version number so it is easier to help them.
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03-17-2008 05:41 PM
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Aeryn
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RE: How to get more & faster help on this board!
Can't help those who refuse to use their brain even a bit. It's a fact of life - you can make it as foolproof as you like, but there are always those who just don't have the slightest clue what you meant (again, because they refuse to use their brain).

This post was edited on 03-17-2008 at 06:35 PM by Aeryn.
03-17-2008 06:35 PM
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