Shoutbox

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The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.

   1. Disable System Restore (Windows Me/XP).
   2. Restart the computer in Safe mode or VGA mode.
   3. Restore the Hosts file.
   4. Reverse the changes made to the registry, and then restart the computer.
   5. Update the virus definitions.
   6. Run a full system scan and delete all the files detected as W32.Gaobot.AZT.

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3. To restore the Windows Hosts file
Note: The location of the Hosts file may vary, and some computers may not have this file. For example, if the file exists in Windows 98, it will usually be in C:\Windows; and it is located in the C:\WINNT\system32\drivers\etc folder in Windows 2000. There may also be multiple copies of this file in different locations.
Follow the instructions for your operating system:

    * Windows 95/98/Me/NT/2000
         1. Click Start, point to Find or Search, and then click Files or Folders.
         2. Make sure that "Look in" is set to (C and that "Include subfolders" is checked.
         3. In the "Named" or "Search for..." box, type:

            hosts

         4. Click Find Now or Search Now.
         5. For each one that you find, note its location. (This is displayed in the "In Folder" column.)
         6. Right-click each file, and then click "Open With."
         7. Deselect the "Always use this program to open this program" check box.
         8. Scroll through the list of programs and double-click Notepad.
         9. When the file opens, delete all the entries in the Hosts file, except for the following line:

            127.0.0.1     localhost

        10. Close Notepad and save your changes when prompted.

    * Windows XP
         1. Click Start, and then click Search.
         2. Click All files and folders.
         3. In the "All or part of the file name" box, type:

            hosts

         4. Verify that "Look in" is set to "Local Hard Drives" or to (C.
         5. Click "More advanced options."
         6. Check "Search system folders."
         7. Check "Search subfolders."
         8. Click Search.
         9. Click Find Now or Search Now.
        10. For each one that you find, note its location. (This is displayed in the "In Folder" column.)
        11. Right-click each file, and then click "Open With."
        12. Deselect the "Always use this program to open this program" check box.
        13. Scroll through the list of programs and double-click Notepad.
        14. When the file opens, delete all the entries in the Hosts file except for the following line:

            127.0.0.1     localhost

        15. Close Notepad and save your changes when prompted.

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4. To reverse the changes made to the registry

WARNING: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified keys only. Read the document, "How to make a backup of the Windows registry," for instructions.

   1. Click Start, and then click Run. (The Run dialog box appears.)
   2. Type regedit

      Then click OK. (The Registry Editor opens.)

   3. Navigate to the key:

      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

   4. In the right pane, delete the value:

      "Windows Video Drivers" = "videons32.exe"

   5. Do one of the following:
          * Windows NT/2000/XP. Skip to step h.
          * Windows 95/98/Me. Proceed with step f.

   6. Navigate to the key:

      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\
      RunServices

   7. In the right pane, delete the value:

      "Windows Video Driver" = "videons32.exe"

   8. Exit the Registry Editor.

   9. Restart the computer in Normal mode. For instructions, read the section on returning to Normal mode in the document.

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Originally posted by Matty.
If you are running Windows 2k or higher type this into your run command (Start > Run)

Windows 2000

    code:notepad.exe C:\WinNT\system32\drivers\etc\hosts


Windows XP/2003 Server

    code:notepad.exe C:\Windows\system32\drivers\etc\hosts



The only text that should be in the hosts file is the following.

    quote:Originally posted by Original Hosts File
    # Copyright (c) 1993-1999 Microsoft Corp.
    #
    # This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
    #
    # This file contains the mappings of IP addresses to host names. Each
    # entry should be kept on an individual line. The IP address should
    # be placed in the first column followed by the corresponding host name.
    # The IP address and the host name should be separated by at least one
    # space.
    #
    # Additionally, comments (such as these) may be inserted on individual
    # lines or following the machine name denoted by a '#' symbol.
    #
    # For example:
    #
    #      102.54.94.97     rhino.acme.com          # source server
    #       38.25.63.10     x.acme.com              # x client host

    127.0.0.1       localhost



If you have anything other then that is above delete it and replace it.

Matty

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