Shoutbox

I think we're making progress! (a little)
One thing we never checked - what version of windows did you use?

This might make things a little easier - does your computer look kinda like this when you start the computer? Can you recognise kinda where it changes and then freezes?

I use windows XP

And when it first starts, it goes to my regular desktop. Its like a split second later that it goes to the screen where it says software is being installed blah blah and then the popup comes. But what ur showing looks like what i had at the beginning of the problem... before i tried to reformat it, when it said windows could not start normally please select x,y or z.

Did you try booting in safe mode again? To do this tap F8 on your keyboard when your computer gets to this stage.

Or just keep tapping F8 when you turn on the computer, it won't make it blow up or anything.

A screen should appear, similar to this one:

Select 'Safe Mode' and press Enter, then select 'Microsoft Windows XP Home Edition' and Enter again.

If you come up with a dialog box that says:
"Windows is running in Safe Mode. This special diagnostic mode of windows enables you to fix a problem..
..blah blah blah..
..To proceed to work in safe mode, click Yes. If you prefer to use system restore to restore your computer to a previous state, click No"
Then click Yes.

Let us know what happens.

Done that yesterday. The compaq guy told us to but once we were in safe mode, we were tryin to fix the problem by restorin the computer to an earlier date but to do that we had to restart. And the problem began all over again

Do you know where your startup folder is? Can you boot up in safe mode again and tell me what programs are listed there?

You can find it by clicking on the Start Menu -> (All) Programs -> Startup ->