I can certainly customize the form, but I need a plan first.
The drop-down menus for version numbers sound good... having a text field would mean more typing for the user, and the stuff entered would probably be inconsistent or not detailed enough.
Should the version numbers be required though? In some cases the user might not know what they're running, or the versions might not matter ("not applicable").
quote:
Originally posted by .Lou
There should be a "type of problem" box as well, which would help determine the subject of the thread.
Would it just prepend a tag to the subject? What would the tags be, [help] and [bug]? lol
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