Shoutbox

hi
i got this problem which i've been having for quite sometime now
i've sent four emails to the help service and it seems no one is replying back
hope anyone can help

The bottom paragraph explains a lot

we'll i did wait for more than aweek and it seems that no one sent anything
but the funny things is that i can still sign in on the msn

Just have to keep waiting like it says.
You done exactly what they said not to do, send more than one email.
You're request has probably been declined.

I'd sort yourself out another email address because you've obviously done something wrong for them to disable it.

Transfer your contacts on Messenger to your new account.

ok
but isn't thier a way to reset your whole email
like disable it and then enable it again

quote:

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Originally posted by uae
we'll i did wait for more than aweek and it seems that no one sent anything
but the funny things is that i can still sign in on the msn

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Email and a Windows Live Id (used for Messenger and other web services) are not the same thing. They are completely different, although they both use the same id string (your email address) when you have an email address provided by MS (like @hotmail, @msn, @live, @messengeruser, etc).

A windows Live Id is nothing more than a login name in the form of an email address. This is also the reason why you can prefectly have a different password for your email and the equivalent Windows Live Id.

quote:

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Originally posted by uae
but isn't thier a way to reset your whole email
like disable it and then enable it again

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Yes, to do it you need to do exactly what is explained in the screenshot you showed us.

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PS: also make sure you use an email which you have actually access to, to enter in the support form.

can you actually get onto your e-mails via msn? though the link on the contact list?