Hello, I'm here begging for any help you can give me with the following problem.
A friend of mine two days ago was working fine with her WLM 8.5 then she went to take a nap and during that time her internet connection dropped off and when she returned and went online again, all her emoticons vanished, only the ones that come with WLM remained.
But that's not all no, all the rest of the content namely winks, backgrounds, dynamic backgrounds and display pictures vanished too, on the Change display image window the option saying Don't show a picture is clicked but also is grayed out.
We used the remote assitance so I could help her but nothing worked, I tried everything, uninstalling, cleaning the registry of the msn entries, deleting folders related to it, even system restore and nothing, the things are the same.
The content is there on the computer, I took the chance and used a backup utility to backup all her custom content but without solving the main issue I can't restore anything because even if I try to add a emoticon, background or display image I get the Not valid image format error.
So if you know how to solve this please tell me that I'm so desperate now
thanks in advance
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