Keep in mind there are two totally different entities at work here. Kimahri Software, the development office in Montreal, is all for having the community. Jieff just doesn't have the time to sit and reply to every concern on the forum and to be honest that isn't his job. The other entity is the nameless company that owns
Yuna Software. (Yuna Software is just a label and means nothing). Nathalie should be the one who openly communicates with the community as she is the liaison between them and us; not Jieff.
It certainly has become apparent that while Jieff, having many years of software development under his belt and working for big corporations, sees the benefits of having a community around a product; Yuna does not. They are a larger corporation who do things through channels; such as support in house (to give an example).
So instead of all of us jumping down the throat of Jieff (who, I feel, quite frankly is doing great with what he has to work with), we should be questioning Nathalie for answers.
Now you're going to say/think, oh matty, you're just a Jieff/Kimahri fan boy. And that couldn't be farther from the truth. Having visited the office and spent time with everyone I can appreciate his efforts in trying to keep the community alive. I have respect for what they have done in the little bit of time they have had to work on the software.
Cyril was the one to continually fight for the community to be kept around, now with him out of the picture I naturally would assume this would be Jieff. Jieff see's the value in the community and I guess this is why they included, albeit shitty, a support forum on main site.