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Advice please.
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Dawn D
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O.P. Advice please.
Hi,
Im hoping one of you will be able to help me with a problem i have on my computer,and have been having and putting up with for a while now.
My daughter dwonloaded messenger at the end of last year as she wanted to chat with her friends.
At christmas she had a laptop so i dident need messenger and have tried to uninstall it,but cant seem to.
When we put the computer on we get a box with this message
Messenger plus! has not been installed properly on this system.
please download and install the set up package of this programme.
I have tried removing from control panel,but it still says i cant remove as its not been installed.
I have since tried installing so i can then uninstall.
My computer has since got so slow,and i am getting desperate to sort it out.
I have hunted this site for advice before posting,but cant find anything similar,can anyone please help me,or post a message talking me through removal,id be so grateful.
with thanks in advance
Dawn
04-02-2010 01:05 PM
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Th3rmal
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RE: Advice please.
I think what you should do is re-install Messenger Plus! Live then attempt to uninstall it. That should do the trick.
You have the intellect comparable to that of a rock. Be proud.
04-02-2010 03:09 PM
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Dawn D
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O.P. RE: Advice please.
Thanks for the reply,have tried that,im still getting the same message,that its not installed,any more ideas.
would be grateful for any suggestions
Dawn
04-03-2010 09:17 AM
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davidm_silva
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RE: Advice please.
If Windows does not "want" to remove the software, you can do it yourselft.
Go to "C:\Program Files (x86)" ((x86) only appears on x64 systems) and delete "Messenger Plus! Live" folder. Then install CCleaner, and click on Tools. It should appear a list of the software you have installed in your system. Look for "Messenger Plus! Live" and click on "remove entry".
Then select "registry" on the left and click on "Search for errors". After that procedure is finished, click on "Fix errors", and click No and "Fix all the selected errors".
After that go to Clean menu and click on "Run Cleaner".
When it gets finished Messenger Plus! Live should have already been removed from your system. You can also do a system scan with an antispyware software to clean adware left behind.

PS: The options might be slightly different, since I'm running a portuguese version of CCleaner.

This post was edited on 04-03-2010 at 10:18 PM by davidm_silva.
04-03-2010 10:13 PM
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Dawn D
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O.P. RE: Advice please.
David,
Thanks for that will give it a go,i might be back if i need further help.
thanks so much in advance
Dawn
04-05-2010 03:20 PM
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Dawn D
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O.P. RE: Advice please.
David!!!:D
It worked,thanks so much:D:D:D

Dawn
04-06-2010 05:25 PM
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davidm_silva
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RE: Advice please.
You're welcome, Dawn. ;)
04-06-2010 05:57 PM
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