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RE: Help Needed!!
It IS a problem on there end. The second message you're receiving is generated by squid, a popular linux proxy server, which they obviously run.
Either its something with hostname lookups on the proxy server that aren't working, they may have blocked it, or it's just some other form of routing issues.
If I were you, i'd be getting back on the phone and explaining the message you are receiving, and that it is a message from THEIR proxy server.
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