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Is that within the office network, or to contacts outside the network?
Both. No connection is established with either.
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Also, is that with Windows Messenger or MSN Messenger?
MSN Messenger, I said so in my first message, Everything is up to date, latest version.
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check your settings against theirs and match yours with theirs..that may helpyou may be able to find the problem then
C'mon, give me some credit here