Shoutbox

Make sure iTunes isn't running.
Press CTRL+ALT+DEL > Processes > End iTunesHelper.exe
Connect the iPod to charge it.
Note: The iTunesHelper.exe processes is what is used to open iTunes when the iPod is connected.

By default when she plugs her iPod in its going to say the following:


She simply has to say NO and that will prevent it from deleting everything from her iPod.

Next she can go to Edit > Preferences > Advanced > Check Copy files to iTunes Music Library and Adding Files to Library

Click on File > Add Folder to Library > Click + Beside My Computer > Select the iPod and click Ok.

That will transfer all the music back to the PC and add it to the library.

Then go back to Edit > Preferences > Advanced > Uncheck Copy files to iTunes Music Library and Adding Files to Library

Have to remember I am the iPod resident expert. If I don't know the answer I can get it.