Shoutbox

Run your virus/anti-spyware programe and if it detects a virus you can either manually delete it .... or the programe will delete it for you( depending on the programes settings)

If you still have the problem when youve deleted the virus.(if you have one)

Then contact your ISP (I.E e-mail virgin) and tell them about the problem

If you dont have a virus its likely that virgin are having a server problem which they should sought out soon!