My uncle had this last week. I had to go all the way to montreal to get rid of it. Install Spybot search and destroy (google it), update it, and search. You'll need to reboot with spybot active in order to fully rid it. Once spybot is installed though, and updated, unplug your internet cord to avoid furthur problems while spybot is searching. Make sure there isn't a folder called "spyaxe" in program files as well