Is there a script that can record chat log and create a new case in the CRM system?

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Is there a script that can record chat log and create a new case in the CRM system?

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Daj
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RE: need help

I may be wrong but:
A "new case" in Siebel is just some data inserted into a database, isn't it?

So, if I'm right, it's possible, as long as you know exactly what to insert into the DB.

I haven't tried to connect to a DB from a script yet, but it should be possible, at least with a DLL.

07-20-2006 04:05 PM

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Is there a script that can record chat log and create a new case in the CRM system? - by trendmsn on 07-20-2006 at 03:50 PM

RE: need help - by Daj on 07-20-2006 at 04:05 PM

RE: Is there a script that can record chat log and create a new case in the CRM system? - by RaceProUK on 07-20-2006 at 04:07 PM

RE: Is there a script that can record chat log and create a new case in the CRM syste - by Daj on 07-20-2006 at 04:19 PM

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