quote:
Originally posted by CookieRevised
the reason why it was removed is because it isn't so wise that 20000 people start to mail MSAS out of the blue.
I can certainly understand that. It does make sense that 20000 emails would be overwhelming. (However I don't recall that as being part of the forum policy)
quote:
Originally posted by CookieRevised
As we all know, not everybody can write decent formal mails like it is required in this case. Also mailing it to the wrong department, or even using the wrong mail form from their site can cause the opposite effect.
This is very true, which is why I asked them to be respectful. I probably should have said more about making sure that you state the problem correctly, basically exactly as patchou has stated, but in their OWN words. Also, I specifically provided the email address so that people would not send it to the wrong dept.
quote:
Originally posted by CookieRevised
It is far better to compile everything together and that only 1 person sends it. This also reduces the huge amount of overhead that the mail department would otherwise recieve, again, resulting in the opposite effect...
I think that the two together would be a far better "weapon" to drive the point home to the MSAS team. Perhaps just the Beta Testers and other select individuals should email MSAS. Basically, only those that take the time to do it right.
quote:
Originally posted by CookieRevised
Also, not everybody is willing to compose a decent mail with a big formal explanation, fill out all the required fields and send it like that. On the other hand, much more people are willing to fill out a simply mailing form as shown in the petition.
And, as said, not everybody (as you can read from several posts and on several forums) can tell in the correct words what this is about or do it in a decent manner either.
A petition is a much better way in such cases.
...
They would rather listen to 1 person who gathered a petition in a professional way, then reading 20000 random mails, as the later can be seen as pestering and mass spamming....
This is also how most companies would react...
Personally I think that many emails (however 20,000 is probably a bit much) would just support the petition and give it more legitimacy to the MSAS team. Personally I did not expect ALL of the MsgPlus users to email MSAS about it. I expected that only those who felt passionate enough and could take the time to do it right would actually email MSAS. I probably should have said something like that.
Also speaking as someone who works for a software development company, typically when more customers complain about something, we work more quickly to resolve that problem, as opposed to when someone says that a bunch of people have this problem.
I guess we will just have to agree to disagree.
Shaggie
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