Shoutbox

I have an idea.

We should like make an automated questionnaire that is asked before the post is submitted for the most common problems and questions like if he/she/it is using Plus! or Plus! Live, not using the latest version of Plus! or Messenger (or maybe as an approximate download/update date, so if they haven't updated their Plus! for a year, we can tell they haven't updated) and using SmileyCentral. Er can then have an automated page that tells them what to do. If their problem "qualifies" the questionnaire, the information could also be automatically displayed in their thread.This way, it could also sort-of filter out some Messenger related questions, as some people don't even have Plus! to begin with.

---

Or, another way is to open up a search page that has some of the keywords of their problem, and ask them if those threads can resolve their problem. Probably not the most feasible, but nevertheless a suggestion.