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RE: How to get more & faster help on this board!
Just extra fields on the bug/support forums seems enough. Add a questionmark on each field that pops up a little helptext on how to find versionnumbers etc.
Automating these things is invasive, and putting people trough some type of wizard or forcing them to search first is just unnecessary evil. Compared to the old days there hardly seem to be real support/bug threads anyway, make it harder for people to ask for support and you'll loose most of your feedback.
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