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 RE: dont record the video call
 Help! 
 
I have the same problem.   
 
I can record the video call.  When I stop recording, system shows it is encoding.  When completed, the folders have been created.  But no files. 
 
I am using Windows 8 on my notebook PC. 
 
This used to work and I was able to record.  Now, no matter what I do, even after uninstalling, rebooting, and re-installing, the same problem persists. 
 
Either I can get instructions to fix here... or I am seriously considering taking out the program altogether.  It's a pity, as I like the program. 
 
Can anyone help? 
 
 
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