quote:
Originally posted by SonicSam
To a...
I had a good experience with Virgin Mobile support just latley.
I was activating my phone and when it came time to enter my subsidy password, Firefox crashed. I phoned then up about 8:55 EST five minuets before they closed for the night. Okay, I'll call them again tomorrow (christmas
) when they open @ 9:00. I ended up calling about 11:00 and I had approx. 5min wait. The dude I spoke to was very helpful, I just gave him my name and pin and he was able to walk me through the process. He actually spoke english (
)!
The only thing that all these support companies need to change is for you to be able to validate yourself to a computer, so you don't have to say your pin/password/etc. out loud. (eg. Let's assume your house is bugged...)
This post may be a little off topic but I think it is relevant.