Shoutbox

a question pls for a friend of mine who is running wlm latest version and latest version of messenger plus when they log on msn it always put their status to Busy ...even though they  would have selected the on-line option before signing on...any idea pls as to how to solve this issue? 
thank u

Ask your fiend to do/check the next things:

1. Make sure the following option in Messenger is disabled:
   Tools > Options > Personal > Show me as "Busy" and block my alerts when .....
   
   
2. If it still signs him/her in as "busy", then temporary uninstall Messenger Plus! Live, to make sure it is not caused by any script.
   
   
3. If it still signs him/her in as "busy", then report the issue to Microsoft:
   http://support.live.com/eform.aspx?productKey=wlm...&ct=eformts&scrx=1
   
   Follow the next steps in case you end up in the help pages (http://help.live.com) after using the link given above:
   
   1. Pick your Windows Live Messenger version.
      
   2. Click on one of the topics in the left pane.
      
   3. Click on the "Get more help" link in the lower-right corner.
      
   4. Click on the "Get support" link.
      
   5. Fill everything in with as much details as possible in the form.

hello and thank u for yr reply
as far as the 1st checking
checked and they are disabled

as for the 2nd option wanted to check with you whether u meant to uninstall the messenger plus or the window live messenger

cause if its the window live messenger he did uninstall it and installed it again but not the messenger plus so shall he try that?

Yep, try to uninstall Messenger Plus! Live.

And if that doesn't work then contact Windows Live Support using the link I gave earlier.


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PS: Note that since November 5th, users on Windows Live Messenger 8.5 will be required to upgrade to the latest version (Build: 14.0.8089.726) before they can sign-in.
And starting on the November 9th, users on a previous build of Windows Live Messenger 2009 will need to upgrade their clients too.

source: http://messengersays.spaces.live.com/

ok will do thank you again