Shoutbox

I just downloaded the newest version of Msn Messenger and everytime I log on it freezes and the program stops responding. I have tried repairing the download and I've removed it and reinstalled it but it's still not working. Can anyone help me get Msn Messenger working again?

what operating system are you running on?

try closing all the other programs that are running and see if it opens then.

I'm running on Windows XP with the service packs installed

quote:

---

Originally posted by y2j_1979
I just downloaded the newest version of Msn Messenger and everytime I log on it freezes and the program stops responding. I have tried repairing the download and I've removed it and reinstalled it but it's still not working. Can anyone help me get Msn Messenger working again?

---

what type of error message do you get? if any.

so only when you try to sing in (log on) it freezes? or when you run msn?

the more info you give the better, it could be a firewall problem .. what kind of firewall do you have? did you give msn access to the internet?

I don't get an error message. As soon as I log on to the messenger. It starts running and than locks up and stops responding. So I have to shut down the program and try to restart it. But it happens again as soon as I log in under my I.D. Also I don't have any other misc programs running while I try to log on except for the files needed to start the computer.
As for a firewall. I only use the one that comes with Windows XP. But I can search the msn website and everything else. It's just messenger that's screwed up

quote:

---

Originally posted by y2j_1979
As soon as I log on to the messenger. It starts running and than locks up and stops responding. So I have to shut down the program and try to restart it. But it happens again as soon as I log in under my I.D.

---

ok... are you running it with plus?
try running it without it (any settings in the contact list such as formated nick names etc. could be slowing down your computer causing msn to crash)

Edit:

quote:

---

Originally posted by Joa
Also I don't have any other misc programs running while I try to log on except for the files needed to start the computer.

---

sorry i didn't see that.

in the case that you are NOT running plus in the background, try this.

uninstall the msn, install the old version of msn again and upgrade it to the new one without uninstalling the old one first.

or have you done that?

This is what I see when I go to view the details of the error report

szAppName : msnmsgr.exe     szAppVer : 7.0.777.0     szModName : hungapp     
szModVer : 0.0.0.0     offset : 00000000     

I tried running it with plus before but figured that might be the problem so I removed Plus and 7.0 and just downloaded 7.0 again but it's still a problem even without Plus



Okay I've uninstalled the msn 7.0 but it doens't return me to the previous beta version that I had, so where will I find my old msn to install again


Well I installed Messenger 6.2 and than downloaded 7.0 and it's still the same. I log on see my screen and than it freezes up and I have to shut it down. I never had this problem before when I downloaded the beta version so I don't get why it's doing it now

ok.. i edited my post above and in it i'm telling you:
uninstall this msn, install the previous version of msn that you had running before 7.0 again, and than upgrade it to the new one without uninstalling the old one first.


edit: also, try not to double post you can use the edit button at the bottom of your post to add any new information


EDIT:

also try going here

and here

it may be due to a connection problem

I am also getting this same problem, it only started happening when i installed the release version of msn 7.0