quote:
Originally posted by Kezzinator29
no im pretty sure theres no bugs in WLM..
you just need a new webcam, or uninstall the webcam drivers and reinstall them
if that doesnt work, the cam is too old to support WLM
EDIT: The other person's webcam isnt good enough... so tell them to do the above
That's not exactly the problem, but somebody can follow these steps and tell me if they worked:
- Determine what version of Windows Live Messenger is installed on the computer, and then upgrade if it is required.
- Visit
http://windowsupdate.microsoft.com, click "Scan for Updates," and then make sure that you and your contact have installed the latest updates to the Microsoft Windows operating system on your computers.
- Make sure that you and your contact has the latest version of DirectX installed.
- Make sure that the correct video source for Windows Live Messenger is selected, and make sure that you can view your image in the Audio-Video Tuning Wizard or in Web Camera settings.
- Unplug any devices that are not required for a web cam conversation.
- Make sure that you and your contact have a dial-up, cable, or DSL Internet connection with a speed of 56 kilobits per second (Kbps) or faster.
- If you are using a router, make sure that you have the latest firmware installed.
- If your computer is connected to a router or a NAT device that is a UPnP device, clear port forwarding.
- Make sure that the ports are required for a Windows Live Messenger web cam conversation are open.
- Your issue is the Internet service provider (ISP) or a firewall is not allowing access to the ports that are required for web cam communication or there are issues with a network address translation (NAT) device, a router, or a home networking device
