Shoutbox

ok, i am facing this problem. yet, my comp doesn't have the software listed in the topic above. so, can i know the way to solve it? thanks

Can you post a screenshot of your Programs & Features (Add/Remove Programs on XP) as there may be some software you are running that is incompatible with Messenger Plus! Live that we are as yet unaware of.

Thanks

this situation did not happen last time, but it just happened after i updated my original Kingsoft antivirus to the latest version.

If you uninstall Kingsoft Anti-virus, does Messenger Plus! Live function as expected?

(Note, you may need to restart Windows Live Messenger or re-install Messenger Plus! Live in order to see a change)

i never try that before, and i'll not try it though, as it's the original antivirus. however, before i updated to the latest version of Kingsoft, messenger plus was still running as usual. i also tried to uninstall window live messenger and messenger plus before, and reinstalled after restart it's still the same.

So you're saying you think it's the Anti-Virus causing it?

quote:

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Originally posted by krissy-afc
So you're saying you think it's the Anti-Virus causing it?

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nope, i didn't say that, what i am trying to say is the anti-virus MAY be the cause or it MAY NOT at all, i just wanna give more detail on when it started to get malfunction.

If you try what I suggested then it will prove 100% whether the anti-virus is causing the problem.

Then we can advise you on steps to take to resolve the issue

u mean that, i am advised to uninstall the anti virus?

Yes, uninstall it and if Plus! works it's the anti-virus.

I suggest you install a compatible anti-virus if that is the problem