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problem with msn billing / hotmail accounts
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gordongeckomoscow
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O.P. problem with msn billing / hotmail accounts
hi, i am in a high level of stress trying to update details / billing in msn / hotmail
i have 2 msn accounts, a/c 1 is paid for annually, the second is free, i need to update payment details in account 1 so its not blocked, to log in, the system forces me to have a security code sent to account 2, when i receive and input i am then logged into account 2 automatically whether i like it or not but the system says i have no billing relationship for this account 2 so i need to log out and log into account 1 , however to do that they need to send me a code and that goes to account 2 etc etc etc so i am stuck in a loop of not being able to pay for account,
the various ms help options do not answer, and all chat / email help options keep referring me to other poeple in a circle

how can i break this scycle?  surely it cant be that hard to pay for my account!!!
09-23-2012 08:23 AM
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matty
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RE: problem with msn billing / hotmail accounts
Where on this site does it say we are Microsoft?
09-24-2012 12:28 PM
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gordongeckomoscow
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O.P. RE: problem with msn billing / hotmail accounts
thanks for your helpful post, i was working on the assumption it was populated by clever people with all round PC/IT related knowledge who could probably spare a minute to help with some basic stuff, i wasnt expecting it was populated with sarcastic smartarses, based on a sample of one 
09-25-2012 09:08 AM
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foaly
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RE: problem with msn billing / hotmail accounts
well let's remedy that, because basing things on a sample of one is just statistically wrong! just use 2 browsers in private mode, or call Microsoft.
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09-25-2012 09:30 AM
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matty
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RE: problem with msn billing / hotmail accounts
How the hell is a site that isn't affiliated or contain any Microsoft employees going to help you with a MICROSOFT BILLING issue?

This post was edited on 09-25-2012 at 11:57 AM by matty.
09-25-2012 11:57 AM
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gordongeckomoscow
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O.P. RE: problem with msn billing / hotmail accounts
2 browsers, will try that, but call microsoft, seriously, has anyone ever actually succeeded with that, you crease me up

Admin edit: Keep things civil, please.

This post was edited on 09-25-2012 at 06:50 PM by Menthix.
09-25-2012 06:44 PM
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Menthix
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RE: problem with msn billing / hotmail accounts
quote:
Originally posted by gordongeckomoscow
call microsoft, seriously, has anyone ever actually succeeded with that
Well, generally when using their free services I wouldn't expect much. But you're paying for your account... It would seem logical that comes with some form of support.
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09-25-2012 06:52 PM
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geckomoscow
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RE: problem with msn billing / hotmail accounts
haha yeah i wish, i seriously reckon i have more chance to have tea with obama than get anyone at microsoft to answer the fone let alone a question
09-25-2012 07:19 PM
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geckomoscow
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RE: problem with msn billing / hotmail accounts
PS whats mattys problem, lack of seks i assume
09-25-2012 07:23 PM
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Menthix
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RE: problem with msn billing / hotmail accounts
He has a good point... Msghelp isn't affiliated with Microsoft. We can't help you with Microsoft billing issues. If you are not happy with the level of support you are getting I suggest not paying them.
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09-25-2012 07:46 PM
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