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O.P. Do you think I have a case?
I'm just asking for your general advice in this situation.
First a bit of background, with my bank account, if a direct debit (an agreement with a company to take money out of my bank account automatically without me authorising it, for things like phone bills and stuff) doesn't go through because I don't have enough money in my bank account, I get charged £35.
My phone bill came in at £55, and I didn't have enough money to pay through that bank account, so I used a debit card from another bank account to pay it with. The money was charged and everything was cool.
Then, a week later, I get a letter saying that my phone network tried to charge me £55, but it failed and so they are going to charge me £35.
So even though I paid the network, they still tried to charge me (which could be an honest mistake, since direct debits can take a few days to go through).
Do you that my mobile phone network should pay me back the £35 I got charged? At least in the form of credit on my next bill.
The Artist Formerly Known As saralk
London · New York · Paris
Est. 1989 | 
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