RE: Do you think I have a case?
It's still not very clear to me who charges here, the bank or Mobile Phone network.
If you have an agreement with your bank that the bank will charge you £35 if you don't have enough money in your account at the time a direct debit is issued then you have no ground to stand on whatsoever. Not towards the bank and especially not towards the Mobile Phone network as they are not to blame for you not having enough money in your account at the time they charge.
I don't know if such is custom in the UK for banks to do but overhere the bill just won't get payed and that's it (unless you are allowed to have an overdraft)..your on your own to pay your bill. Only your Mobile Phone company can ask to withdraw again (the bank does not pay automaticly as soon as you do have enough money in). I would look for another bank to be honest.
This post was edited on 12-30-2007 at 12:29 PM by Sunshine.
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