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RE: Do you think I have a case?
If indeed that is what happened then they have no right to charge you when the account has already been fully paid.
Of course you are entitled to £35 in compensation from the mobile network as, but for their actions (which was a fault of their own as the account with them had already been settled and as such they were not entitled to any further cash), you would not have incurred the £35 charge from your bank.
Of course I would not expect them to repay you in cash (although legally they should, I doubt they would do it over the phone though) but you should at least have that much worth of calling credit for the next billing period.
I personally would not let the issue go, give them a call and keep arguing until you are provided with some form of compensation. After all, why should somebody essentially be stealing your hard earned cash?
This post was edited on 12-30-2007 at 04:41 PM by Volv.
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