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can anyone tell me what I can take against a website that I have bought off but have not supplied what I bought. I have sent many e-mails but no reply. They have an abn but I wanna know what my rights are first.

Can anyone help me?

how did you pay? if it was with a creditcard you could lodge a compliant with them and they might be able to get your money back

it was bank deposit

I recommend you to search for this kind of legal advice through normal ways, because laws aren't the same around the world. So you could end up with an advice that just isn't valid in Australia.

Here in the Netherlands we have something called a "wetswinkel" (literally translates to "law store"), where you can get free advice like this from law students (sometimes they ask a small fee, but often it's free). I don't know if there's something alike in Australia, but if there is, go there

btw, how long since you ordered and paid? and where is it to be sent from? Maybe just give them a call and ask why you haven't received anything yet? Calling often works better than emailing.
It could also be that the postal service messed up and in that case, you need something like a package no. to ask the postal service about it.

Anyway, good luck

Were is the website based?

website is in australia. They have no number to call.

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Originally posted by Discrate
website is in australia. They have no number to call.

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I don't mean to be a smart ass, but if there's no proper contact information like that, you should probably ask yourself questions before buying from the website. It's vital to ensure they have proper contact information in case something goes wrong.

How about telling us the website?

quote:

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Originally posted by .Lou

quote:

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Originally posted by Discrate
website is in australia. They have no number to call.

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I don't mean to be a smart ass, but if there's no proper contact information like that, you should probably ask yourself questions before buying from the website. It's vital to ensure they have proper contact information in case something goes wrong.

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They have a support system and e-mail addresses to e-mail to, plus other people who have bought off them have received what they bought. Also they have a registerd business number. I am wondering should i report them to the government department that looks after all the things to do with registering busineses.

Would you be able to give us a link to the website?
You would have to read the terms and conditions so that you are aware of what they are liable for and waiting times for postage and delivery. You are however covered by contract law (subject to the terms and conditions specified) as it a valid contract has been established between you and the business.