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Custom sound feature error report thread
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Sunshine
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O.P. Custom sound feature error report thread
Sounds won't upload
Those who have trouble sending/uploading a new custom sound to the server and recieve the error: "An error occured while contacting the server, please try again later", please see "Personal sound problem".



No errormessage
Sounds don't play (when you receive one, they do play when you send one) and you don't get a message/link in your conversationscreen when you receive a sound.

Solution:
- Make sure you don't filter the word "says" (wordfilter: Plus > Preferences > Instant Messages > Word Filtering)
For more info about this see: "CookieRevised's reply to Custom Emotion Sounds & Word Filters"
- Also make sure everything is configured correctly (see points below Error message ).



Error message
"An error occured while contacting the server, please try again later. If the problem persists, check your security settings."


Incase you can't reach the soundserver (see above errormessage / e.g can't get random sounds) and it's like that for longer than say 1 or 2 days, try the following:

1. See if you can get sounds if you disable your firewall. If it works then you should check your firewall settings (allow access to the net, place http://sounds.msgplus.net in the list of trusted websites).
2. If you use an Adblocking/site restricting program (e.g Adsubtract), turn that off and see if it works. If so you need to place http://sounds.msgplus.net in the list of websites - inside the adblocking program - to bypass the filtering.
3. Check your hosts file: for information on how to do that see: Connection refused when contacting www.msgplus.net, in this case look for sounds.msgplus.net remove that and save your hosts file.
4. See if you can view: http://sounds.msgplus.net/
5. Try to ping the sounds server:
Go to start >  Run > type: "cmd" without the quotes (or "command" when using windows 98/ME) <enter>
in the command prompt window type: "ping sounds.msgplus.net" (without quotes) <enter>

If you can do point 4 and 5, please try the following:

Go to start >  Run > type: "cmd" without the quotes (or "command" when using windows 98/ME) <enter>
In the command prompt window, type: "tracert sounds.msgplus.net" (without quotes) <enter>
Now right click and select "Mark"
now click and drag the cursor to select the text that was output by the program tracert
Right click again to copy the text to your clipboard
Reply to this thread and paste the contents of that tracert.

Also state your:
- OS (windows 98/ME/XP)
- Browser (including versionnumber)
- Connection type

Posting this information will help the soundserver admins analyse the problems. Thanks in advance.

By making this thread i hope we can get all information (and possible solutions ofcourse) inhere for easy reference and comparison.

Thanks goes to all providing info and solutions (i will keep this post updated)
Soundserver admins: feel free to edit this post

This post was edited on 08-04-2005 at 08:58 PM by Sunshine.
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04-30-2005 03:31 PM
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serendipity
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RE: Custom sound feature error report thread
I'm having problem sending/hearing sounds created with plus.Followed steps in the thread (about same sound problems) with firewall and still nothing.Here are the results from the tracert. Can somebody help me please? Thanks.


  1    35 ms    29 ms    27 ms  thes730a-l0.otenet.net [62.103.2.231]
  2    21 ms    82 ms    27 ms  thes734b-ge2.otenet.net [212.205.223.113]
  3    29 ms    29 ms    36 ms  athe-GSRb-thes-GSR.backbone.otenet.net [195.170.
3.237]
  4    31 ms    30 ms    30 ms  pos3-0-cr02.customers.ath.oteglobe.net [62.75.3.
253]
  5    92 ms    92 ms    93 ms  atm2-0-3-vi01.sof.oteglobe.net [62.75.4.98]
  6    92 ms    88 ms    88 ms  ge4-2.mpr2.ams1.nl.above.net [195.69.144.122]
  7    96 ms   100 ms    89 ms  so-0-0-0.mpr1.ams5.nl.above.net [64.125.27.182]

  8   111 ms   103 ms   108 ms  so-5-0-0.cr2.lhr3.uk.above.net [64.125.27.177]
  9   107 ms   107 ms   101 ms  so-0-0-0.cr1.lhr3.uk.above.net [208.184.231.145]

10   176 ms   177 ms   180 ms  so-7-0-0.cr1.dca2.us.above.net [64.125.31.186]
11   186 ms   184 ms   191 ms  so-4-0-0.mpr2.atl6.us.above.net [64.125.28.230]

12   188 ms   185 ms   184 ms  so-0-0-0.mpr1.atl6.us.above.net [64.125.27.49]
13   196 ms   201 ms   230 ms  so-4-0-0.mpr2.iah1.us.above.net [64.125.29.70]
14   202 ms   202 ms   200 ms  t289.216-200-251-162.iah1.us.above.net [216.200.
251.162]
15   195 ms   204 ms   198 ms  66.98.241.29
16   197 ms   201 ms   212 ms  66.98.241.114
17   204 ms   213 ms   206 ms  ev1s-67-15-31-198.ev1servers.net [67.15.31.198]

18   201 ms   200 ms   197 ms  ev1s-67-15-135-18.ev1servers.net [67.15.135.18]


i use Xpsp2
firefox 1.0.3
dsl

This post was edited on 05-01-2005 at 10:00 AM by serendipity.
05-01-2005 09:54 AM
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Sunshine
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O.P. RE: Custom sound feature error report thread
quote:
Originally posted by serendipity
I'm having problem sending/hearing sounds created with plus.Followed steps in the thread (about same sound problems) with firewall and still nothing.Here are the results from the tracert. Can somebody help me please? Thanks.

I don't see anything wrong in the tracert (no time outs), thanks for posting your results. Would you be so kind to also state your OS, browser and connection type?

This post was edited on 05-01-2005 at 10:03 AM by Sunshine.
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05-01-2005 09:58 AM
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RE: Custom sound feature error report thread
That was quick! Just did. Thanks.
05-01-2005 10:03 AM
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O.P. RE: Custom sound feature error report thread
quote:
Originally posted by serendipity
That was quick! Just did. Thanks.
Just saw :D
I see you use FireFox. Did you uninstall IE by any chance? You should not do this, if you did please reinstall.

Go into your browser and do the following:
go to tools > internetoptions > security (tab)
click "trusted sites" and add http://sounds.msgplus.net (uncheck "serververification - https - ...") inthere.

Now try again if you can get/send/hear sounds.

This post was edited on 05-01-2005 at 10:15 AM by Sunshine.
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05-01-2005 10:13 AM
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serendipity
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RE: Custom sound feature error report thread
Still have IE.Did as you said but nothing :(
I should face it and give up.
05-01-2005 10:34 AM
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Sunshine
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O.P. RE: Custom sound feature error report thread
quote:
Originally posted by serendipity
Still have IE.Did as you said but nothing :(
I should face it and give up.
Don't give up yet, just keep an eye on this thread ;)
Could you state the IE version that's on your comp (in IE: help > info/about) and the encryption (...bits)?

This post was edited on 05-01-2005 at 10:47 AM by Sunshine.
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05-01-2005 10:46 AM
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RE: Custom sound feature error report thread
It's 6.0.2900.2180.xpsp_sp2
Dont know about encryption though( dont know where to look).You are most to kind but lets face it.
05-01-2005 10:57 AM
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O.P. RE: Custom sound feature error report thread
quote:
Originally posted by serendipity
It's 6.0.2900.2180.xpsp_sp2
Dont know about encryption though( dont know where to look).You are most to kind but lets face it.
Encryption/coding is right underneath the versionnumber (probably 128-bits as you have the same version as me) ;)

Even if we can't solve your problem now, it doesn't mean we aren't able to in the future. The more info we get, the bigger the chance we can determine what the problem is.
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05-01-2005 11:05 AM
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serendipity
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RE: Custom sound feature error report thread
You were right.It's Cipher strength:128-bit
This is a sound I have created but doesn't seem to play when i sent it to my contacts that use plus (although I can hear it and I dont get a sending error when sent).And you were also right about getting the most info as possible.I just wonder am I one of the few who cant use this option?:(   Thanks again.

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05-01-2005 11:12 AM
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