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RE: really dodgy windows problem
If resetting the CMOS didn't work (which is unusual, though I've never seen that done on a laptop) then you could just take the hard drive out the laptop, get a 2.5" adaptor or enclosure for it, and use ntpasswd on it in another computer.
I believe there are tools out there which can be used to hack open Dell BIOS, not sure however how effective they are.
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