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RE: really dodgy windows problem
Well, to be completely honest with you, I've done it on several laptops to this date (damn irritating customers thinking they are clever by changing the windows password along with the bios password). HPs seem to be the ones that have them really easily accessible. As for Toshiba laptops, they tend to have the batteries soldered onto the boards. Not so sure about Dells but at this point, for him, it is worth a shot...
The last attempt would be to take the computer to a repair shop, they tend to have the tools (it's a hardware thing) that they can then use to reset the bios password. If you look online, you might find out how to make it, again, I'm not sure about dells, but it's an avenue worth looking into.
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